Policy Version v2.0

Refund & Cancellation Policy

Effective Date: August 17, 2026

Current product status: Fensta does not currently provide an in-platform checkout, payment collection, or refund-processing service. An event may display a price, but that display does not create a Fensta payment transaction.

1. Event registration changes

Registration availability, cancellation, attendance, and any event-specific conditions are set by the applicable event and its organizer. Check the event page and contact the organizer where an event provides a cancellation route.

2. Payments and refunds

Fensta has no published payment-provider integration or automated refund workflow at this time. Do not send payment details to Fensta on the assumption that Fensta will collect fees, issue a ticket, or process a refund. If paid functionality is introduced, the purchase flow and applicable event terms will state the responsible party, price, cancellation conditions, and refund process before payment is taken.

3. External payment concerns

If you have independently paid an organizer outside Fensta, direct any payment, cancellation, or refund request to that organizer and keep your payment record. Fensta cannot confirm or reverse an external transaction through this site.